4 Easy Ways to Refer a Patient for PRIDE Services:

What can the PRIDE team do for you?

Treatment Options

                       Other Services

• Physical / Occupational Therapy 
• Orthopedic Consultation
• PM&R Consultation
• Functional Capacity Evaluation (FCE)
• Therapeutic Injections
• EMG
• MMI/IR 

• Webmail (OWA)
• Extranet

Additional Medical Services Offered by PRIDE

All patients referred to the PRIDE functional restoration program undergo a thorough physical and psychosocial assessment by the interdisciplinary treatment team. Physical function is measured and quantified by licensed physical and occupational therapists, with tests of range-of-motion, strength and ability to perform activities of daily living (ADLs) like lifting, bending, reaching, climbing and squatting. Psychosocial functioning is quantified with a mental health assessment, by licensed mental health professionals, with the aid of validated patient-reported questionnaires.

Especially unique to PRIDE is the quantitative physical testing procedures which identify “weak links,” or specific areas of musculoskeletal immobility and weakness. Our state-of-the art Biodex assessment equipment is usually seen only at major sports medicine facilities, geared toward testing and training elite athletes. Biodex machines measure Isokinetic (which means measuring at a constant speed through a joint’s available motion) strength and lifting capacity of affected joints and body regions. This technology provides PRIDE with the safest and fastest way to identify, document, and treat physical impairments that are contributing to pain and functional limitations.

Using the testing results, and clinical input from the entire treatment team, individual goals are aligned with each patient, and an individualized treatment program is developed. Each patient and their treatment team then work together to meet treatment goals and achieve successful outcomes.

PRIDE patients also have an opportunity to participate in a Long-Term Care Plan (LTCP) with their managing physicians, to ensure continuity of care through quarterly visits, ongoing medication management, and opportunities for consultation with PRIDE clinicians to address pain flare-ups.

Our FCE uses validated and standardized measurements to compare an individual’s results (individualized by age, gender, height and weight) with a large normative database (what is considered normal for the majority of the population).

PRIDE’s FCE helps the physical and occupational therapists establish treatment goals and progress each patient safely and effectively through physical treatment to reach maximum physical performance.

Test results are provided to referring physicians, staff physicians, case managers, and participants.

PRIDE’s physical therapists (PTs) use the FCE results to create individualized exercise programs for each patient. A significant emphasis is placed on regaining flexibility through one-on-one therapist instruction and yoga-based stretch classes. Advanced exercise equipment is used for targeted muscle strengthening, with a specific focus on the injured or affected body parts.

PTs provide close supervision during all phases of treatment, to help patients reach their fitness and functional goals, and to ensure that their conditioning program is both safe and effective. They also provide educational instruction on specific pain control strategies for managing pain flare-ups.

PRIDE PTs help patients gradually improve:

• maximum joint motion
• muscle performance (strength, power, and endurance)
• cardiovascular fitness levels
• balance
• coordination and core strength

Prior to the completion of the program, a thorough instruction in an individualized Home or Gym Fitness Maintenance Program is provided.

Using FCE results, OTs create individualized and unique therapeutic activities, to help patients regain physical conditioning and function, and successfully return to the activities that are important to them. Progression of each patient’s conditioning program is closely monitored for safety and patient ability.

PRIDE’s OTs have many areas of expertise, including hand therapies, orthotics, assistive devices, and pain control modalities.

At PRIDE, we use a biopsychosocial approach to treatment, which views chronic pain and disability as a complex interaction among physical, psychological, and social factors. So, the most effective treatment of chronic pain includes both medical and psychological interventions. At PRIDE, we understand that chronic pain can disrupt many areas of your life. It can alter your personality, disrupt your sleep, impact your interpersonal relationships, and interfere with your ability to perform activities of daily living, including work duties. Many people with chronic pain develop negative emotions, including anxiety, anger, sadness, hopelessness, and depression.

Emotional distress directly influences pain by increasing muscle tension, increasing your brain’s perception of pain, and altering levels of neurotransmitters associated with pain. It may also have the indirect effect of causing you to limit or avoid activities, leading to physical deconditioning and loss of function, which may ultimately result in increased pain and disability. PRIDE counselors will help you get out of this cycle of emotional distress, tension, and pain and to better understand the relationship between emotions, behaviors, and physical symptoms. They will teach you effective cognitive and behavioral symptom management skills that will help you feel better, manage your pain better, and function better in your life.

The mental health professionals at PRIDE have over 60 years of experience treating patients with chronic pain and disability.

Thank you for choosing PRIDE (Productive Rehabilitation in Dallas for Ergonomics) for your physical rehabilitation needs. We look forward to meeting you SOON.

A Typical Day at PRIDE • PRIDE Educational Classes • Completing Our Program • FAQ’s

As a service to our patients, we handle all pre-authorization requirements for workers’ compensation cases, and we will contact managed care insurance providers to determine best coverage. However, we recommend that patients always check with their insurance provider to determine their coverage and benefits.

In most cases, health insurance will cover treatment. Scroll down for a summary of insurances we accept and make sure you talk to our Referral Coordinator if you need help clarifying your insurance coverage.

…if you have any questions, our staff is here to help

PRIDE will process the invoices to the appropriate payor (workers comp, insurance company or other based on set procedure codes). The payer will process the information and make payments based upon agreed fee amounts and schedules. An Explanation of Benefits (EOB) is generated and sent to the patient and to PRIDE.

If you have any questions at any time, our staff is here to help make the billing and insurance process as “pain free” as possible.

If your insurance company is not listed please call us to find out whether you are eligible for coverage. We are happy to assist!

Group Health

We are contracted with most major Group Health Plans. Please call our Referral Coordinator for verification of benefits

Physicians • Nurse Practitioners • Occupational Therapists • Physical Therapists • Exercise Technicians • Rehabilitation Counselors• Nursing Staff • Biofeedback

Meet The PRIDE Team!

Every member of the PRIDE team is committed to providing the best quality of care to help ensure positive outcomes for all patients. The PRIDE team produces success stories every day. Click here to view some recent success stories.

Relation to Mission Statement and Core Values: This policy will promote the values outlined in the mission statement by promoting basic human rights, dignity, health and safety for all persons served without regard to race, color, creed, religion, national origin, age, sex or disability.

Relation to Business Operations: This policy will promote the ongoing daily business operations by enhancing the adherence to regulatory laws, financial stability, marketing efforts, and research and hiring practices.

PRIDE Department Heads are active ethical committee members.

• Adopted by the Board of Directors January 2008
• Reviewed and approved by the Board of Directors: January 2016

Purpose

Pursuit of the PRIDE mission of patient care, research, and publication requires a shared commitment to the core values of PRIDE as well as a commitment to the ethical conduct of all activities. In that spirit, the Standards of Ethical Conduct are a statement of our belief in ethical, legal and professional behavior in all of our dealings with PRIDE.

Applicability

The Standards of Ethical Conduct apply to all members of the PRIDE community, including all personnel, staff, students, volunteers, contractors, agents and others associated with PRIDE.

1. Fair Business Dealing

Members of the PRIDE community are expected to conduct themselves ethically, honestly and with integrity in all dealings. This means principles of fairness, good faith and respect consistent with laws, regulations and PRIDE policies govern our conduct with others both inside and outside the community. Each situation needs to be examined in accordance with the Standards of Ethical Conduct. No unlawful practice or a practice at odds with these standards can be justified on the basis of customary practice, expediency, or achieving a “higher” purpose.

2. Individual Responsibility and Accountability

Members of the PRIDE community are expected to exercise responsibility appropriate to their position and delegated authorities. They are responsible to each other, the PRIDE and the PRIDE’s stakeholders both for their actions and their decisions not to act. Each individual is expected to conduct the business of the PRIDE in accordance with the Core Values and the Standards of Ethical Conduct, exercising sound judgment and serving the best interests of the institution and the community.

3. Respect for Others

PRIDE is committed to the principle of treating each community member with respect and dignity. PRIDE prohibits discrimination and harassment and provides equal opportunities for all community members and applicants regardless of race, color, national origin, religion, sex, gender identity, pregnancy, physical or mental disability, medical condition (cancer-related or genetic characteristics), ancestry, marital status, age, sexual orientation, citizenship, or status as a covered veteran. PRIDE is committed to creating a safe and drug free workplace. Following is a list of the principal policies and reference materials available in support of this standard:

• Individual Practitioners’ Code of Conduct
• Personnel Policy Manual
• PRIDE Employee Handbook
• Personnel Policies for Staff Members
• Policies Applying to PRIDE Activities, Organizations and Students
• Policy on Sexual Harassment and Procedures for Responding to Reports of Sexual Harassment
• PRIDE policies on nondiscrimination and affirmative action

PRIDE’s is committed to the ethical and compassionate treatment of patients and have established policies and statements of patient rights in support of this principle.

4. Compliance with Applicable Laws and Regulations

Health care facilities are subject to many of the same laws and regulations as other enterprises, as well as those particular to health entities. There are also additional requirements unique to health education. Members of the PRIDE community are expected to become familiar with the laws and regulations bearing on their areas of responsibility. Many but not all legal requirements are embodied in PRIDE policies. Failure to comply can have serious adverse consequences both for individuals and for PRIDE, in terms of reputation, finances and the health and safety of the community. PRIDE business is to be conducted in conformance with legal requirements, including contractual commitments undertaken by individuals authorized to bind the company to such commitments.

The laws of Texas govern the interpretation of legal requirements.

5. Compliance with Applicable PRIDE Policies, Procedures and Other Forms of Guidance

PRIDE policies and procedures are designed to inform our everyday responsibilities, to set minimum standards and to give PRIDE community members notice of expectations. Members of the PRIDE community are expected to transact all PRIDE business in conformance with policies and procedures and accordingly have an obligation to become familiar with those that bear on their areas of responsibility. Each member is expected to seek clarification on a policy or other PRIDE directive he or she finds to be unclear, outdated or at odds with PRIDE objectives. It is not acceptable to ignore or disobey policies if one is not in agreement with them, or to avoid compliance by deliberately seeking loopholes.

In some cases, PRIDE employees are also governed by ethical codes or standards of their professions or disciplines – some examples are physicians, physical therapists, occupational therapists, psychologists, nurses, rehabilitation counselors and counseling staff. It is expected that those employees will comply with applicable professional standards in addition to laws and regulations.

6. Conflicts of Interest or Commitment

Employee members of the PRIDE community are expected to devote primary professional allegiance to PRIDE and to the mission of patient care, research and public service. Outside employment must not interfere with PRIDE duties. Outside professional activities, personal financial interests, or acceptance of benefits from third parties can create actual or perceived conflicts between the PRIDE’s mission and an individual’s private interests. Gifts, money and/or gratuities are considered benefits and will not be accepted. PRIDE community members who have certain professional or financial interests are expected to disclose them in compliance with applicable conflict of interest/conflict of commitment policies. In all matters, community members are expected to take appropriate steps, including consultation if issues are unclear, to avoid both conflicts of interest and the appearance of such conflicts.

7. Ethical Conduct of Research

All members of the PRIDE community engaged in research are expected to conduct their research with integrity and intellectual honesty at all times and with appropriate regard for human subjects. To protect the rights of human subjects, all research involving human subjects is to be reviewed by research review boards. PRIDE prohibits research misconduct. Members of the PRIDE community engaged in research are not to: fabricate data or results; change or knowingly omit data or results to misrepresent results in the research record; or intentionally misappropriate the ideas, writings, research, or findings of others. All those engaged in research are expected to pursue the advancement of knowledge while meeting the highest standards of honesty, accuracy, and objectivity. They are also expected to demonstrate accountability for sponsors’ funds and to comply with specific terms and conditions of contracts and grants.

8. Records: Confidentiality/Privacy and Access

PRIDE is the custodian of many types of information, including that which is confidential, proprietary and private. Individuals who have access to such information are expected to be familiar and to comply with applicable laws, PRIDE policies, directives and agreements pertaining to access, use, protection and disclosure of such information. Computer security and privacy are also subject to law and PRIDE policy.

Information on the PRIDE’s principles of privacy or on specific privacy laws may be obtained from the respective HIPPA information and PRIDE Administrative and Procedure Manual.
The public right to information access and the individual’s right to privacy are both governed by state and federal law, as well as by PRIDE policies and procedures. The legal provisions and the policies are based upon the principle that access to information concerning the conduct of the people’s business is a fundamental and necessary right of every person, as is the right of individuals to privacy.

9. Internal Controls

Internal controls are the processes employed to help ensure that the PRIDE’s business is carried out in accordance with these Standards, PRIDE policies and procedures, applicable laws and regulations and sound business practices. They help to promote efficient operations, accurate financial reporting, protection of assets and responsible fiscal management. All members of the PRIDE community are responsible for internal controls. Each business unit or department head is specifically responsible for ensuring that internal controls are established, properly documented, and maintained for activities within their jurisdiction. Any individual entrusted with funds is responsible for ensuring that adequate internal controls exist over the use and accountability of such funds.

10. Use of PRIDE Resources

PRIDE resources may only be used for activities on behalf of the PRIDE. They may not be used for private gain or personal purposes except in limited circumstances permitted by existing policy where incidental personal use does not conflict with and is reasonable in relation to PRIDE duties (e.g. telephones). Members of the PRIDE community are expected to treat PRIDE property with care and to adhere to laws, policies and procedures for the acquisition, use, maintenance, record keeping and disposal of PRIDE property. For purposes of applying this policy, PRIDE resources is defined to include but not be limited to the following, whether owned by or under the management of the company. Cash, and other assets whether tangible or intangible; real or personal property;

• Receivables and other rights or claims against third parties;
• Intellectual property rights;
• Effort of PRIDE personnel and of any non-PRIDE entity billing effort;
• Facilities and the rights to use of PRIDE facilities;
• PRIDE’s name;
• PRIDE records, including patient records; and
• The PRIDE information technology infrastructure.

11. Financial Reporting

All PRIDE accounting and financial records, tax reports, expense reports, time sheets and effort reports, and other documents including those submitted to government agencies must be accurate,
PRIDE FUNCTIONAL RESTORATION & PAIN MANAGEMENT
clear and complete. All financial reports will make full, fair, accurate, timely and understandable disclosures as required under generally accepted accounting principles.

12. Ethical Standards of Marketing

All PRIDE staff are to use honesty and integrity at all times when discussing PRIDE personnel, products, servicing and pricing. All personnel will maintain the highest professional standards by influencing business decisions based purely on the quality of services provided. Any promotional products used will be of minimal value and will have the approval of the Board of Directors of PRIDE. At no time is any cash rebate acceptable for any service provided. PRIDE is governed by HB34.

13. Reporting Violations and Protection from Retaliation

Members of the PRIDE community are strongly encouraged to report all known or suspected improper activities under the provisions of the Policy on Reporting and Investigating Allegations of Suspected Improper Governmental Activities (Whistleblower Policy). Managers and persons in supervisory roles are required to report allegations presented to them and to report suspected abuses that come to their attention in the ordinary course of performing their supervisory duties. Reporting parties, including managers and supervisors, will be protected from retaliation for making such a report, under the Policy for Protection of Whistleblowers from Retaliation and Guidelines for Reviewing Retaliation Complaints. See the Staff Grievance Procedure outlined in the Employee Handbook.

Directions for Drivers:

Pain Disability Questionnaire • Central Sensitization Inventory • Fear Avoidance Components Scale